Shipping Policy

 

At Baqallah, we are committed to delivering your orders safely, quickly, and reliably. Please read the following shipping policy for information about order processing, delivery times, shipping charges, and related matters.

1. Order Processing

Orders are processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

In some cases, we may contact you by phone or email to confirm your order details before dispatch.

Once your order has been shipped, you may receive tracking information through your provided contact details.

2. Delivery Time

Estimated delivery times within Pakistan are:

Major Cities: 2–5 business days

Other Areas: 3–7 business days

Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, incorrect/incomplete addresses, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Baqallah may offer free shipping promotions or other shipping discounts. The applicable shipping charges or promotions will be clearly communicated at checkout.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to provide accurate contact and delivery information when placing an order.

Customers should be available to receive and pay for their order at the time of delivery.

5. Order Tracking

If tracking is available for your order, the tracking details will be shared with you after your order has been dispatched.

You can use the provided tracking information to check the current status of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name

Complete address

City

Phone number

Any relevant landmark or additional delivery instructions

Baqallah will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed or Failed Delivery

If a delivery is delayed, refused, or unsuccessful due to an incorrect address, unavailable recipient, or other customer-related issue, additional delivery charges may apply if the order needs to be re-shipped.

If your order has not arrived within the expected delivery period, please contact us so that we can assist you.

8. Damaged Packages

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

We recommend taking clear photos or videos of the package and product before opening or immediately after noticing any damage. This may help us investigate the issue with the courier service.

9. International Shipping

At this time, Baqallah primarily ships within Gulf unless international shipping is specifically offered for a particular product or order.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other fees will be communicated to the customer where applicable.

10. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Baqallah

Email: baqallah.store@gmail.com

We will be happy to assist you with your shipment and delivery-related questions